Customer Service
Customer service skills training is not about up-skilling your team to make more sales. It’s about
creating fundamental improvements to every aspect of your customer engagement.
Customers require a great deal of attention, consideration and respect – even if they are not
customers by choice. And when your customer does have other options, losing their custom could have dramatic consequences.
Regardless of your industry, business, product, service and customer, two things are consistent with
all types of organisations:
Your team must be able to flex to meet the needs of every customer.
They must live the core values and culture of your organisation’s culture.
It’s all about knowledge, skill and attitude.
How We Are Different
We don’t provide a list of courses.
We work with you to create customised solutions specifically designed to meet your objectives.
We ensure they are effective, innovative and will deliver you tangible results.
In exploring what those needs are we may:
Conduct surveys
Engage in mystery shopping
Examine your previous feedback
Interview staff
Work within your organisation
Conduct observations
Benefits of Working with Us
What we can say is that we have an impressive track record of assisting organisations to:
Sensitively manage organisational change.
Reduce staff burnout and turnover as a result of working with challenging customers (and other team members).
Improve staff confidence and motivation.
Improve staff knowledge and their ability to communicate.
Improve the way staff interact with customers, external suppliers and the team.
Create more loyal customers.
Increase sales, turnover and profits.
Improve organisational culture.
Do you have questions? Call us now on +64 22 127 2392 or send us a message from our contact page.